FAQs
JEWLERY QUESTIONS
-
Most of our collection are 14k gold AND SILVER electroplated. This process gives a sheen finish that can vary slightly each time.
-
many materials we work with are hand dyed, please note some slight color variation can occur between photos, product and pairs.
-
Earthy elements, such as freshwater pearls, baroque pearls and glass, are used in many of our styles. These are organically shaped and each piece will have variations. As always, the integrity of the design is kept.
Freshwater pearl styles: variations to be expected within the freshwater pearls. This is the nature of organic elements. An order cannot be exchanged or returned due to pearl variance or not liking pearl shapes. Please note— style quality is always met and pearl variation will not alter the integrity of the piece.
SHIPPING + ORDERS QUESTIONS
-
All pricing is in USD.
-
Please allow 1-2 business days for us respond to email inquiries.
-
Due to the handmade nature of each item, all orders are FINAL SALE - this includes all pieces on our site.
For full-price + standard earring orders, we offer a one-time exchange within seven days of delivery.
Exchanges must be authorized before sending back to the AGYTHA studio. Contact us to begin this process.
Customers are responsible for all shipping fees associated with an exchange.
Rush, custom, promo, and sample orders are not eligible for an exchange.
Please note— orders with added RUSH SHIPPING are not eligible for an exchange.
Freshwater pearl styles: variations to be expected within the freshwater pearls. This is the nature of organic elements. An order can’t be exchanged or returned due to pearl variance or not liking pearl shapes. Please note— style quality is always met and pearl variation will not alter the integrity of the piece.
POLICIES + GENERAL QUESTIONS
-
standard orders are shipped within 1 week. If you need expedited processing, please opt for a rush HERE. Rush orders are final sale and are not eligible for return.
-
Each country has different import laws. Customers are subject to tax + duty fees.
If an order is returned to the AGYTHA studio because the buyer did not accept duty fees, there will be no refund for the product.
We are not liable for late deliveries from couriers nor are orders delayed amidst transit eligible for a refund. If you are on an urgent timeline, please reach out HERE.
-
If your order has shipped, it can’t be cancelled.
You can receive a full refund if cancellation is initiated within 24 hours of order placement. Any cancellations after the 24 hours will receive a 50% refund of the total purchase. To cancel an order placed, please contact us.
-
You can see our privacy and cookies policies here.